Order
We request information from the user on our order form. A user
must provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date). This information is used for billing purposes
only and to fill customer's orders. If we have trouble processing
an order, the information will then be used to contact the customer.
At no time will Finegrinds.com give, sell, or share your information
with others, nor will you receive spam from us or any of our affiliates.
Cookies
A cookie is a piece of data stored on the user's computer tied
to information about the user. [Usage of a cookie is in no way
linked to any personally identifiable information while on our
site.] We use both session ID cookies and persistent cookies.
For the session ID cookie, once users close the browser, the cookie
simply terminates.
Service Announcements
On rare occasions it is necessary to send out a strictly service
related announcement. For instance, if our service is temporarily
suspended for maintenance we might send users an email. Generally,
users may not opt-out of these communications, though they can
deactivate their account. However, these communications are not
promotional in nature. We use these emails strictly for maintenance
and at no time will there be any promotional listings in these
emails.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we
reply via email or phone, in accordance with the users wishes.
An email form is located on our Customer
Service page and phone #'s are located on our Contact
page. If you have any questions do not hesitate to call.
Sharing
Legal Disclaimer: Though we make every effort to preserve user
privacy, we may need to disclose personal information when required
by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court
order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit
card processing company to bill users for goods and services.
These companies do not retain, share, store or use personally
identifiable information for any secondary purposes
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such
as zip code, phone, email or postal address), or if a user no
longer desires our service, we provide a way to correct, update
or delete/deactivate users' personally identifiable information.
This can usually be done by emailing our Customer Support at webmaster@finegrinds.com,
or contact us by telephone.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so our users are always aware of what information
we collect, how we use it, and under what circumstances, if any,
we disclose it. We will use information in accordance with the
privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable
information in a manner different from that stated at the time
of collection we will notify users via email. Users will have
a choice as to whether or not we use their information in this
different manner. However, if users have opted out of all communication
with the site, or deleted/deactivated their account, then they
will not be contacted, nor will their personal information be
used in this new manner
Security at Finegrinds.com
Ensuring secure online purchasing is a vital part of our commitment
to honor your privacy. The Finegrinds.com site utilizes SSL (secure
socket layers) to protect your personal information, including
credit card numbers. SSL is used in order to encrypt all personal
information, including your name and credit card number, so that
it can't be read while being transferred from your web browser
to our Internet site. Orders can only be completed using a browser
that supports SSL. All versions of Microsoft Internet Explorer
starting with 2.0 support SSL. All versions of Netscape Navigator
starting with 2.0 support SSL.
If your browser does not support SSL or if you feel uncomfortable
sending your personal information over the Internet, you can simply
contact our Customer
Service department to complete your order.
Secure Shopping Guarantee:
The Fair Credit Billing Act states that you cannot be held liable
by your bank for more than $50.00 of fraudulent charges on your
credit card. We are so confident in our security that if you are
held liable for any part of the $50.00, we guarantee to cover
that amount, up to the full $50.00. We will cover this liability
only when fraudulent use of your credit card came as a result
of transactions made at Finegrinds.com, through no fault of your
own. You must contact and notify your credit card company immediately
in the event of fraudulent use of your credit card, following
their rules and procedures.
